The calm way to run tickets, check-in, and growth

1. INTRODUCTION & ACCEPTANCE

These Organizer Terms & Conditions (“Organizer Terms”) govern access to and use of Regixo by individuals, businesses, institutions, promoters, communities, agencies, venue operators, sports facility owners, academy operators, turf owners, court operators, and other entities (“Organizer”, “You”, or “Your”) using Regixo to create, manage, publish, promote, sell, administer, or facilitate Events, activities, sessions, venue bookings, sports facility bookings, recreational experiences, and related services through the Platform.

By registering as an Organizer, creating Events, submitting KYC information, accepting payments, publishing listings, or otherwise using Organizer Services, You acknowledge that You have read, understood, and agreed to these Organizer Terms together with applicable Platform Terms, Privacy Policies, Refund Policies, and related policies published by Regixo.

If You do not agree with these Terms, You must discontinue use of Organizer Services.

2. ORGANIZER ELIGIBILITY

Organizer accounts may only be created or operated by individuals aged 18 years or above possessing legal capacity to enter binding agreements under applicable laws.

Organizers represent and warrant that information submitted during registration, verification, KYC procedures, Event creation, or payout onboarding remains accurate, lawful, complete, and updated.

Organizer accounts shall not be transferred, assigned, sold, leased, shared, sublicensed, or otherwise provided to unrelated individuals or entities without prior written approval from Regixo.

Regixo reserves the right to reject, restrict, suspend, investigate, or terminate Organizer access where eligibility requirements are not satisfied.

3. KYC, IDENTITY VERIFICATION & COMPLIANCE

Regixo may require Organizers to complete verification procedures prior to activation of payouts, withdrawal processing, or access to certain Services.

Verification requirements may include submission of:

PAN information; Aadhaar information; Bank account details; Identity records; Business information; Supporting documents; Additional compliance materials. Submission of fraudulent, manipulated, misleading, expired, incomplete, or unauthorized documents may result in payout restrictions, Event suspension, account termination, legal reporting, withholding of settlements, or related enforcement actions.

Regixo reserves the right to request updated verification information periodically.

4. EVENT LISTINGS & ORGANIZER RESPONSIBILITIES

Organizers remain solely responsible for accuracy, legality, quality, safety, execution, scheduling, venue compliance, pricing, attendee experience, permits, licenses, taxation obligations, content, and operational management of Events published through Regixo.

For sports arenas, turfs, courts, academies, coaching facilities, recreational venues, and similar facilities listed through Regixo, Organizers remain responsible for maintaining accurate slot availability, operating schedules, facility conditions, equipment readiness, venue rules, staffing, participant management, and booking fulfillment.

Organizers represent that Events, activities, sessions, venue bookings, sports facility bookings, and related offerings listed on the Platform comply with applicable laws and do not involve unlawful conduct, prohibited activities, fraudulent schemes, deceptive promotions, gambling, unauthorized alcohol-related activities, adult content, illegal services, or similar restricted categories.

Regixo may remove, restrict, suspend, reject, edit, investigate, or disable Event listings where reasonably necessary for safety, compliance, legal obligations, fraud prevention, or Platform integrity.

Publication through Regixo does not constitute endorsement, certification, approval, or assumption of Organizer liability by Regixo.

5. PLATFORM FEES & COMMISSIONS

Regixo currently operates under a commission-based pricing model whereby Organizers may be charged a 2% platform fee on eligible ticket sales or such revised fee structures as may be communicated from time to time.

Applicable charges, deductions, taxes, processing fees, payment gateway fees, reversals, penalties, refunds, or related adjustments may affect final settlement amounts payable to Organizers.

Regixo reserves the right to modify pricing structures, introduce revised fees, or implement additional commercial models subject to reasonable notice where appropriate.

Continued use of Organizer Services following changes constitutes acceptance of revised pricing terms.

6. PAYOUTS & SETTLEMENTS

Subject to successful completion of required verification procedures, absence of disputes, fraud concerns, chargeback risks, policy violations, or related restrictions, Organizer payouts are generally processed within 2 to 5 working days following completion of an Event.

For venue bookings, sports facility bookings, turf sessions, court bookings, coaching sessions, and similar Play activities, settlements are generally calculated on a weekly basis. Bookings completed during the period Monday through Sunday are ordinarily included within the applicable weekly settlement cycle. Eligible payouts are generally processed on Wednesdays and are typically credited to the Organizer’s verified bank account between Wednesday and Friday, subject to banking timelines and operational requirements.

Actual settlement timelines may vary depending upon payment providers, banking systems, investigations, compliance reviews, technical issues, regulatory obligations, refunds, booking disputes, or related operational requirements.

Regixo reserves the right to temporarily delay, withhold, investigate, adjust, freeze, or restrict payouts where reasonably necessary due to suspected fraud, abnormal activity, disputes, chargebacks, KYC concerns, Event or booking violations, legal requirements, or protection of Users and Platform integrity.

Exact payout timelines cannot ordinarily be guaranteed.

7. REFUNDS, CANCELLATIONS & ORGANIZER RESPONSIBILITY

Organizers remain primarily responsible for establishing, communicating, and administering refund policies applicable to their Events, activities, sessions, venue bookings, sports facility bookings, and related offerings unless expressly stated otherwise.

Where Events, activities, sessions, venue bookings, sports facility bookings, or related offerings are cancelled, materially modified, postponed, rescheduled, or otherwise disrupted due to Organizer decisions or Organizer-controlled circumstances, Organizers may remain responsible for applicable refunds, attendee communication, dispute handling, and related obligations.

Regixo may facilitate processing, communication, or technical support where reasonably possible but does not ordinarily assume primary responsibility for Organizer-controlled refund decisions.

For venue bookings, sports facility reservations, turf sessions, court bookings, coaching sessions, and similar Play activities, refund eligibility relating to missed bookings, late arrivals, weather conditions, operational restrictions, venue closures, maintenance activities, scheduling conflicts, or session disruptions shall generally be governed by the applicable policies established by the Organizer.

8. EVENT, SESSION & VENUE BOOKING DISRUPTION OBLIGATIONS

Organizers remain responsible for timely communication regarding Event cancellations, venue changes, performer changes, postponements, operational disruptions, safety concerns, or similar material updates affecting attendees, participants, or customers.

Failure to provide accurate updates, intentional misrepresentation, repeated cancellations, deceptive practices, or conduct harming attendee, participant, or customer trust may result in account restrictions, payout holds, Event removal, increased verification requirements, or additional enforcement actions.

For venue bookings, sports facility reservations, turf sessions, court bookings, coaching sessions, and similar Play activities, Organizers remain responsible for timely communication regarding slot closures, facility maintenance, booking conflicts, venue restrictions, weather-related interruptions, operational disruptions, and other circumstances affecting scheduled bookings or participant access.

9. CHARGEBACKS, PAYMENT DISPUTES & INVESTIGATIONS

Chargebacks, payment disputes, unauthorized transaction claims, fraudulent purchases, banking disputes, or related financial investigations may require review involving Organizers, payment providers, banks, attendees, or Regixo.

Liability arising from chargebacks, fraud, refund abuse, policy violations, Event misconduct, or disputed transactions shall be assessed on a case-by-case basis considering available evidence, applicable policies, payment records, Event circumstances, and investigation findings.

Regixo reserves the right to temporarily delay, adjust, restrict, withhold, offset, or investigate settlements where reasonably necessary during active dispute processes.

10. TAXES, GST & INVOICING

Organizers remain responsible for ensuring compliance with applicable taxation obligations relating to Events, permits, revenue reporting, licenses, or regulatory requirements associated with their activities.

Where applicable, invoices relating to Platform transactions may be issued by Regixo in accordance with operational structures, applicable tax treatment, and legal requirements. Organizers remain responsible for reviewing their own independent tax obligations and obtaining professional advice where necessary.

Regixo shall not ordinarily provide tax, accounting, or legal advisory services.

11. OFFLINE SALES & EXTERNAL TRANSACTIONS

Organizers may conduct offline or external ticket sales where permitted; however, Organizers remain solely responsible for accuracy of inventory management, attendee records, duplicate access risks, reconciliation issues, fraud prevention, and conflicts arising from sales outside Platform systems.

Regixo shall not ordinarily be liable for losses, overselling, disputes, access failures, duplicate entries, or operational complications arising from external or offline ticket distribution methods.

12. PROHIBITED ACTIVITIES & EVENT RESTRICTIONS

Organizers shall not publish, promote, sell, facilitate, or operate Events, activities, sessions, venue bookings, sports facility bookings, or related offerings involving unlawful activities, gambling, prohibited adult content, fraudulent schemes, deceptive promotions, unauthorized alcohol-related activities, violence, hate content, illegal products, regulatory violations, or other prohibited conduct.

Regixo reserves the right to investigate, reject, suspend, remove, restrict, or terminate Events or Organizer accounts where suspected violations arise, with or without prior notice where reasonably necessary.

13. ACCOUNT SUSPENSION, RESTRICTIONS & TERMINATION

Regixo reserves the right to suspend, restrict, investigate, freeze, limit, or terminate Organizer accounts, Events, payouts, listings, or access to Services where reasonably necessary due to fraud concerns, repeated disputes, policy violations, KYC failures, harmful conduct, suspicious activity, unlawful Events, payment risks, chargebacks, or related compliance concerns.

Certain enforcement actions may occur without prior notice where immediate intervention is necessary for safety, legal obligations, fraud prevention, or Platform protection.

Termination or suspension shall not automatically extinguish financial obligations, liabilities, refund responsibilities, investigations, taxation obligations, indemnities, or surviving contractual provisions.

14. LIMITATION OF LIABILITY

Regixo primarily operates as a technology platform facilitating Event listings, ticketing, venue bookings, sports facility reservations, payment collection, access management, communication tools, and related Services. Organizers remain responsible for Event execution, session management, attendee and participant experience, venue operations, facility management, safety procedures, permits, staffing, operational decisions, compliance obligations, and related activities offered through the Platform.

Regixo shall not ordinarily be liable for injuries, accidents, equipment failures, venue conditions, coaching quality, participant conduct, facility maintenance issues, scheduling conflicts, access restrictions, or incidents occurring within sports arenas, turfs, courts, recreational facilities, academies, or similar venues operated by Organizers.

To the fullest extent permitted by applicable laws, Regixo shall not ordinarily be liable for Organizer-controlled decisions, Event failures, session disruptions, venue issues, facility-related issues, losses, damages, attendee or participant disputes, cancellations, operational disruptions, reputational harm, or related consequences arising beyond Regixo’s reasonable control.

15. ORGANIZER ACKNOWLEDGMENT

By creating Events, listing venues, publishing bookable slots, offering activities, sessions, sports facility bookings, accepting payments, receiving settlements, submitting verification information, or otherwise using Organizer Services through Regixo, You acknowledge that You have read, understood, and agreed to these Organizer Terms together with applicable Platform policies.

You further acknowledge that continued use of Organizer Services constitutes acceptance of future modifications to applicable policies, pricing structures, operational requirements, verification procedures, and compliance obligations communicated by Regixo.

16. INTELLECTUAL PROPERTY, EVENT & LISTING CONTENT

Organizers remain solely responsible for ensuring that Event names, artwork, logos, descriptions, photographs, videos, promotional materials, performer content, sponsor assets, merchandise designs, or related materials uploaded to Regixo do not infringe intellectual property rights of third parties.

By publishing content through Regixo, Organizers grant Regixo a limited, non-exclusive, royalty-free license to host, display, reproduce, process, distribute, and utilize Event-related materials for Platform operations, Event promotion, marketing, communications, analytics, customer support, and related lawful business purposes.

Organizers represent that they possess all necessary permissions, licenses, approvals, and rights required for uploaded materials.

17. DATA, PRIVACY & ORGANIZER INFORMATION

Organizers acknowledge that Regixo may collect, process, verify, retain, and manage Organizer information including identity records, KYC documents, payout details, bank information, Event history, transaction records, communication logs, and related operational data in accordance with applicable Privacy Policies and laws.

Submission of Organizer information constitutes consent for processing reasonably necessary for verification, compliance, fraud prevention, settlements, support, legal obligations, taxation requirements, and Platform operations.

Organizer data may be retained beyond account closure where reasonably necessary for compliance obligations, dispute handling, fraud investigations, regulatory requirements, or legal purposes.

18. COMMUNICATIONS & NOTICES

Regixo may communicate with Organizers through email, SMS, WhatsApp, dashboards, support systems, notifications, calls, or other available channels regarding payouts, compliance matters, policy changes, Event concerns, disputes, verification requests, account actions, or operational updates.

Organizers remain responsible for maintaining accurate contact details and monitoring communications. Failure to review communications shall not ordinarily invalidate notices or obligations properly delivered through supported channels.

19. GOVERNING LAW & DISPUTE RESOLUTION

These Organizer Terms shall be governed by and interpreted in accordance with laws of the Republic of India.

Except where prohibited by applicable laws, disputes arising between Organizers and Regixo may be resolved through arbitration under the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall generally be conducted in English by a sole arbitrator and the seat of arbitration shall ordinarily be Vadodara, Gujarat, India unless otherwise required by law.

For matters not subject to arbitration, courts located in Vadodara, Gujarat, India shall ordinarily possess jurisdiction.

Nothing herein shall prevent Regixo from seeking urgent relief, injunctions, protective orders, or related remedies where reasonably necessary.

20. FORCE MAJEURE

Regixo shall not ordinarily be liable for delays, failures, interruptions, inability to provide Services, payout disruptions, technical issues, Event impacts, or related consequences arising from circumstances beyond reasonable control including natural disasters, severe weather, pandemics, public emergencies, government actions, infrastructure failures, internet disruptions, payment system failures, labor disputes, civil unrest, regulatory actions, or similar force majeure events.

During such circumstances, timelines, obligations, settlements, support processes, or Platform functionality may be delayed, modified, restricted, or suspended where reasonably necessary.

21. MODIFICATIONS TO ORGANIZER TERMS

Regixo reserves the right to update, revise, modify, replace, or amend these Organizer Terms from time to time due to legal requirements, operational changes, fraud prevention measures, commercial updates, technical developments, policy revisions, compliance obligations, or related reasons.

Updated versions may become effective upon publication unless otherwise specified. Continued use of Organizer Services following such updates constitutes acceptance of revised Terms.

22. ENTIRE AGREEMENT & FINAL ACKNOWLEDGMENT

These Organizer Terms, together with applicable Platform Terms & Conditions, Privacy Policies, Refund Policies, and related legal documents published by Regixo, constitute the complete agreement governing the relationship between Regixo and Organizers concerning use of Organizer Services.

If any provision is determined invalid or unenforceable, remaining provisions shall continue in effect to the fullest extent permitted by law.

Failure by Regixo to enforce any right shall not constitute waiver of such rights.

By registering as an Organizer, publishing Events, listing venues, publishing bookable slots, receiving payouts, submitting KYC documents, accepting payments, or otherwise using Organizer Services, You acknowledge that You have read, understood, and agreed to these Organizer Terms and all incorporated policies.

1. INTRODUCTION & ACCEPTANCE OF THIS PRIVACY POLICY

This Privacy Policy (“Policy”) describes how Regixo (“Regixo”, “We”, “Us”, or “Our”) collects, uses, stores, processes, shares, protects, and manages personal information of Users, Event Organizers, attendees, visitors, and other individuals interacting with the Regixo platform, website, organizer tools, ticketing systems, support services, and related functionalities (“Services”).

By accessing, browsing, registering on, purchasing through, listing Events on, attending Events via, or otherwise using Regixo, You acknowledge that You have read, understood, and agreed to this Privacy Policy together with applicable Terms & Conditions and related policies.

This Policy applies to information collected through Regixo websites, future mobile applications, organizer interfaces, customer support systems, communications, ticketing systems, payment workflows, and other Services operated or facilitated by Regixo.

If You do not agree with this Policy, You should discontinue use of the Platform and Services.

Regixo reserves the right to modify this Privacy Policy from time to time. Updated versions shall become effective upon publication unless otherwise specified. Continued use of Services following updates constitutes acceptance of revised terms.

Regixo may process, store, retain, and manage personal information in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), where applicable. Nothing in this Privacy Policy shall limit rights or obligations arising under mandatory provisions of applicable law.

2. INFORMATION WE COLLECT

Regixo may collect information directly provided by Users, automatically generated through use of Services, received from Event Organizers, payment providers, third-party integrations, verification partners, or otherwise obtained during operation of the Platform.

Information collected may include:

Account & Identity Information including name, email address, phone number, date of birth, profile information, login credentials, authentication details, and related identifiers required for account creation or usage.

Booking & Ticket Information including purchased tickets, registrations, Event participation records, booking history, QR credentials, attendance information, access logs, refunds, cancellations, and related transaction records.

Payment Information including transaction references, payment status, billing details, payment methods, and financial records required for transaction processing. Regixo does not ordinarily store complete card details where payments are processed through independent payment gateways.

Organizer Information & KYC Records including legal names, PAN details, Aadhaar information where required, bank account information, payout details, business documentation, tax information, verification records, and supporting documents submitted by Event Organizers.

Support Communications including customer support requests, complaint records, emails, screenshots, attachments, conversations, dispute records, and related communications.

Technical & Usage Information including IP addresses, browser types, operating systems, device identifiers, crash logs, access timestamps, session activity, referral information, and usage patterns generated during interaction with Services.

Communication Information relating to emails, SMS, WhatsApp communications, push notifications, marketing preferences, and support interactions.

Submission of information remains voluntary in certain cases; however, refusal to provide necessary information may affect availability of Services.

3. HOW WE USE YOUR INFORMATION

Regixo may use collected information for legitimate business, operational, security, legal, compliance, and service-related purposes including:

1. Creating and managing User or Organizer accounts;
2. Processing ticket purchases, registrations, refunds, cancellations, and payments;
3. Facilitating Organizer payouts and verification procedures;
4. Delivering tickets, QR codes, confirmations, reminders, and notifications;
5. Conducting identity verification, fraud detection, risk analysis, and security monitoring;
6. Responding to support requests, complaints, disputes, and investigations;
7. Improving Platform functionality, performance, reliability, and user experience;
8. Complying with legal obligations, regulatory requirements, tax obligations, and lawful requests;
9. Sending transactional communications including booking confirmations, payment updates, security alerts, refund updates, and support notifications;
10. Sending promotional communications, Event recommendations, offers, or marketing messages where permitted and subject to available opt-out mechanisms.

Regixo shall process information only to the extent reasonably necessary for operation of Services or compliance with applicable obligations.

4. PAYMENT PROCESSING & FINANCIAL INFORMATION

Payments processed through Regixo may involve independent payment gateways, financial institutions, banks, payout providers, and related third parties. Such providers may collect, store, verify, or process payment information subject to their respective privacy policies and operational standards.

Regixo may retain transaction records, payment references, payout records, refund status, verification logs, and related financial information necessary for accounting, fraud prevention, disputes, compliance, operational requirements, and legal obligations.

Organizer payouts may require collection and storage of banking information, tax details, KYC records, and related documentation. Such information may remain retained for periods reasonably necessary for compliance, audits, dispute handling, fraud prevention, taxation requirements, or legal obligations.

Regixo does not ordinarily guarantee security of external payment systems beyond reasonable measures implemented by independent providers.

5. INFORMATION SHARING & DISCLOSURES

Regixo does not sell personal information to unrelated third parties. However, information may be shared where reasonably necessary with:

1. Event Organizers, for ticketing, attendee management, Event execution, or support purposes;
2. Payment gateways, banks, financial institutions, and payout providers;
3. Verification partners, fraud prevention providers, or compliance services;
4. Technology vendors, hosting providers, communication platforms, or infrastructure providers;
5. Government authorities, regulators, courts, law enforcement agencies, or legal advisors where legally required;
6. Business successors, acquirers, affiliates, or restructuring entities in connection with mergers, acquisitions, or operational changes;
7. Other parties where Users provide consent or sharing becomes necessary for requested Services.

Shared information shall generally remain limited to what is reasonably necessary for intended purposes.

6. COOKIES, SESSION DATA & SIMILAR TECHNOLOGIES

Regixo may use cookies, local storage technologies, session identifiers, authentication tools, browser storage mechanisms, and similar technologies to enable account access, improve performance, maintain sessions, enhance security, remember preferences, analyze usage patterns, and support functionality of the Platform.

Such technologies may collect information including browser type, session duration, login status, pages visited, device information, referral sources, approximate location information derived from IP addresses, and interaction patterns.

Users may restrict or disable certain cookies through browser settings; however, doing so may affect functionality, authentication systems, ticket access, or availability of certain Services.

Future integrations involving analytics, marketing technologies, personalization tools, or mobile applications may additionally utilize similar technologies subject to applicable laws and updated disclosures.

7. DATA RETENTION

Regixo may retain personal information for periods reasonably necessary to provide Services, comply with legal obligations, resolve disputes, prevent fraud, conduct audits, enforce agreements, maintain financial records, support investigations, or satisfy operational requirements.

Retention periods may vary depending upon information type including:

1. Account information;
2. Ticket purchases and booking history;
3. Payment records and payout logs;
4. Organizer KYC documents;
5. Refund records;
6. Support communications;
7. Fraud investigations;
8. Compliance and taxation records.

Following expiry of applicable retention periods, information may be deleted, anonymized, archived, aggregated, or retained where legally required.

Deletion of accounts does not necessarily require immediate deletion of records subject to regulatory obligations, payment disputes, investigations, fraud prevention requirements, taxation laws, or contractual necessities.

8. DATA SECURITY & PROTECTION MEASURES

Regixo implements reasonable administrative, technical, and operational safeguards intended to protect information against unauthorized access, misuse, alteration, accidental loss, disclosure, or destruction.

Security measures may include restricted access controls, verification procedures, monitoring systems, secure infrastructure practices, authentication systems, fraud prevention tools, and operational safeguards where appropriate.

However, no online platform, storage system, payment infrastructure, transmission channel, or technology environment can guarantee absolute security. Users acknowledge inherent risks associated with internet-based services and transmission of information.

Users remain responsible for maintaining confidentiality of credentials, passwords, devices, OTPs, authentication methods, and related account access mechanisms.

9. USER RIGHTS & REQUESTS

Subject to applicable laws and operational limitations, Users may request:

1. Access to certain information maintained by Regixo;
2. Correction of inaccurate information;
3. Updating of account details;
4. Deletion of accounts or information where permissible;
5. Withdrawal from marketing communications;
6. Resolution of privacy-related concerns.

Requests may require identity verification and supporting documentation before processing.

Certain records including payment logs, Organizer KYC documents, dispute records, taxation information, fraud prevention data, or compliance records may remain retained despite deletion requests where legally necessary.

Deletion requests may be submitted through official support channels.

10. MARKETING COMMUNICATIONS & NOTIFICATIONS

Regixo may send transactional communications including ticket confirmations, refunds, payment updates, Event reminders, account notifications, support responses, security alerts, and operational messages necessary for provision of Services.

Where permitted, Regixo may additionally send promotional messages, newsletters, Event recommendations, offers, product updates, surveys, or marketing communications through email, SMS, WhatsApp, push notifications, or similar channels.

Users may opt out from certain promotional communications where applicable; however, essential transactional communications relating to bookings, payments, account security, or support may continue.

Opt-out preferences may require reasonable time for implementation.

11. CHILDREN’S PRIVACY

Regixo is not ordinarily intended for use by individuals lacking legal capacity to enter binding agreements under applicable laws without required parental or guardian consent.

Where Events specifically permit participation by minors, collection or processing of information relating to minors may occur through parents, guardians, schools, institutions, Organizers, or authorized representatives where appropriate.

If Regixo becomes aware that information has been collected unlawfully from minors without necessary authorization, reasonable steps may be taken to restrict processing or remove such information where appropriate.

Parents or guardians may contact Regixo regarding privacy concerns involving minors.

12. THIRD-PARTY SERVICES & EXTERNAL LINKS

Regixo may integrate with or provide access to independent third-party services including payment gateways, payout providers, Event Organizers, communication providers, verification systems, ticket validation systems, customer support tools, or related technologies.

The Platform may additionally contain links directing Users to external websites, applications, venues, Organizer pages, sponsor content, or unrelated services not controlled by Regixo.

Privacy practices of independent third parties remain governed by their respective policies, and Regixo does not ordinarily assume responsibility for external systems, data practices, or privacy standards beyond its reasonable control.

Users are encouraged to review privacy policies of relevant third-party services before interacting with such systems.

13. INTERNATIONAL DATA TRANSFERS

Regixo primarily operates from India; however, certain infrastructure providers, cloud services, communication platforms, payment systems, support tools, or future technology partners may process, store, transmit, or access information from locations outside India depending upon operational requirements.

By using Regixo, Users acknowledge that information may be transferred to jurisdictions having privacy protections differing from those applicable within India. Where such transfers occur, Regixo shall take reasonable measures intended to facilitate lawful processing and protection of information to the extent reasonably practicable.

International processing may occur in connection with hosting infrastructure, support systems, communication providers, fraud prevention services, technical operations, or similar functionalities necessary for Platform operation.

14. CHANGES TO THIS PRIVACY POLICY

Regixo reserves the right to modify, update, replace, amend, or revise this Privacy Policy from time to time in response to operational requirements, technological developments, legal obligations, regulatory changes, new features, business practices, security concerns, or other legitimate reasons.

Updated versions may be published on the Platform and shall become effective upon publication unless otherwise specified.

Where legally required or operationally appropriate, Users may additionally receive notice regarding material changes through email, notifications, website announcements, account dashboards, or other supported communication channels.

Continued access to or use of Services following updates constitutes acknowledgment and acceptance of revised Privacy Policy provisions.

15. CONTACT INFORMATION & PRIVACY REQUESTS

Users may contact Regixo regarding privacy concerns, account deletion requests, correction requests, data-related inquiries, support matters, complaints, or other privacy-related issues through official communication channels.

Support Email: support@regixo.in

Website: www.regixo.in

Privacy requests may require reasonable verification of identity before processing to protect account security, prevent unauthorized disclosure, and comply with applicable obligations.

Processing timelines may vary depending upon complexity of requests, verification requirements, legal obligations, fraud investigations, retention obligations, or operational circumstances.

Certain requests may be denied, restricted, or delayed where information must be retained under applicable laws, payment regulations, taxation requirements, fraud prevention measures, contractual obligations, dispute resolution processes, or related compliance requirements.

16. USER CONSENT & ACKNOWLEDGMENT

By accessing, browsing, registering on, purchasing through, listing Events on, attending Events via, communicating with, or otherwise using Regixo and its Services, You acknowledge that You have read, understood, and agreed to this Privacy Policy and consent to collection, processing, storage, sharing, retention, and use of information as described herein, subject to applicable laws and available rights.

You further acknowledge that use of digital platforms inherently involves transmission, storage, and processing of information across multiple systems, and that continued use of Regixo constitutes acceptance of privacy practices described in this Policy.

Where consent is required under applicable laws for specific processing activities, communications, or optional features, Regixo may seek additional authorization through separate mechanisms where appropriate.

1. INTRODUCTION

This Refund Policy (“Policy”) governs refunds, cancellations, reversals, payment failures, duplicate transactions, Event modifications, ticket-related disputes, and related matters concerning purchases made through Regixo (“Platform”). By purchasing tickets, registering for Events, or otherwise using Regixo Services, You acknowledge that You have read, understood, and agreed to this Refund Policy together with applicable Terms & Conditions and Organizer-specific policies where relevant.

Refund eligibility, approval criteria, processing timelines, and available remedies may vary depending upon Event type, Organizer decisions, timing, payment method, operational circumstances, and applicable legal obligations.

Refund processing may involve verification and processing of personal information in accordance with applicable Privacy Policies and laws.

2. REFUND ELIGIBILITY & ORGANIZER POLICIES

Refund eligibility for Events facilitated through Regixo may be determined by Event-specific policies established by respective Event Organizers unless expressly stated otherwise. Different Events may maintain independent rules relating to cancellation windows, partial refunds, non-refundable categories, postponements, rescheduling, transfer options, or related matters.

Users remain responsible for reviewing applicable refund conditions before completing purchases. Regixo may facilitate communication and processing of refund-related requests where reasonably possible; however, approval of refunds for Organizer-controlled matters is not automatically guaranteed solely through use of the Platform.

3. NON-REFUNDABLE PURCHASES

Unless expressly stated otherwise, certain charges including convenience fees, platform fees, processing charges, applicable taxes, promotional tickets, complimentary tickets, donations, premium experiences, VIP benefits, workshops, merchandise, parking, add-ons, food vouchers, missed attendance, no-shows, delayed arrivals, or failure to satisfy entry requirements may remain wholly or partially non-refundable.

Failure to utilize purchased tickets or associated benefits shall not automatically create entitlement to refunds, compensation, or alternative remedies.

4. EVENT CANCELLATION, POSTPONEMENT & MODIFICATIONS

Where Events are cancelled, postponed, rescheduled, materially modified, affected by venue changes, performer or lineup changes, operational disruptions, weather conditions, regulatory actions, force majeure circumstances, or similar situations, refund treatment shall generally depend upon applicable Organizer policies, Event-specific conditions, and legal requirements.

Available outcomes may include full refunds, partial refunds, revised Event validity, transfer options, alternative compensation, credits, or other remedies communicated by Organizers. Regixo may assist in communicating available options where reasonably possible but does not ordinarily determine Organizer-controlled refund decisions.

5. REFUND PROCESSING TIMELINES

Approved refunds are generally processed within 5 to 15 business days, subject to payment gateway timelines, banking systems, UPI providers, verification procedures, Organizer approvals where applicable, fraud prevention measures, and related operational requirements.

Actual processing periods may vary depending upon third-party systems beyond Regixo’s reasonable control, and exact completion timelines cannot ordinarily be guaranteed.

6. PAYMENT FAILURES & DUPLICATE TRANSACTIONS

Where payment failures, duplicate deductions, unsuccessful bookings, pending transactions, or technical errors occur, Users should contact Regixo support with booking references, transaction identifiers, screenshots, or supporting information necessary for verification.

Duplicate deductions associated with failed or incomplete bookings may become eligible for reversal or refunds subject to confirmation through payment providers, financial institutions, or related verification procedures.

7. FRAUD, ABUSE & INVESTIGATIONS

Regixo reserves the right to investigate refund requests involving suspected fraud, unauthorized transactions, chargeback abuse, false claims, identity manipulation, ticket misuse, policy violations, or related suspicious activity.

Refunds may be delayed, restricted, denied, reversed, or subjected to additional verification where reasonably necessary to protect Users, Organizers, financial systems, or Platform integrity.

8. ORGANIZER-CONTROLLED MATTERS

Issues primarily relating to Event quality, artist performance, venue conditions, crowd experience, dissatisfaction, Event execution, schedule changes, Organizer conduct, or related operational matters may require direct resolution with the relevant Event Organizer.

Regixo may facilitate communication where reasonably possible but does not ordinarily guarantee outcomes relating to matters primarily controlled by Organizers or third parties.

9. REFUND METHODS

Approved refunds shall generally be processed to the original payment method used for the transaction where operationally feasible unless otherwise required by applicable laws, payment providers, banking systems, technical limitations, or specific circumstances.

Alternative processing methods may occasionally be utilized where reasonably necessary.

10. SUPPORT & REFUND REQUESTS

Users seeking assistance relating to refunds, payment disputes, duplicate transactions, cancellations, or related matters may contact Regixo through official support channels.

Support Email: support@regixo.in

Website: www.regixo.in

Support requests may require reasonable verification, booking references, payment details, screenshots, or supporting documentation before processing.

11. USER ACKNOWLEDGMENT

By purchasing tickets, registering for Events, or otherwise using Regixo Services, You acknowledge that refund eligibility varies depending upon Event-specific policies, Organizer decisions, payment systems, legal requirements, and operational circumstances. You further acknowledge that approval of refunds is not automatic and continued use of the Platform constitutes acceptance of this Refund Policy.